The primary reason that you buy insurance is to have the protection you need, as well as knowledgeable assistance, at the time of a loss. Brooks Insurance Agency’s experienced claims staff will guide you through the claims process, working directly with your insurer to make sure your claim is handled in a timely manner and that you are aware of–and receive–all the benefits your policy provides. We will monitor the progress on your settlement and will stay in contact with you until your claim has been resolved.

In addition, for our commercial clients who desire assistance, we will provide claims analyses to help them monitor loss trends within their organizations.

When a loss occurs, we encourage you to contact our office as soon as possible for advice on what immediate steps can be taken to prevent further damage, acquire needed assistance and to initiate prompt processing of your claim.

If you need to report a claim…
You may start the process any time of day or night by clicking on the appropriate claims reporting link to the right.  By doing so the appropriate information pertaining to your loss will be sent to us so we may begin to process your claim.  If you contact us during non-business hours, we will be in touch with you the next business day.

If you need advice on what to do following a loss…
Click on the topics at the top for some helpful tips and information, or call our office at 419.243.1191.

Or, you may call our Claims Department during regular business hours, 8:15 a.m. to 4:30 p.m. EST, Monday through Friday, at 419.243.1191.

If you have an emergency…
Evenings, weekends or holidays, call 419.243.1191 and you will be able to access your insurance company or a Brooks professional who is on call to assist you.